At Kaimiloa Gear, we want customers to shop with confidence. This policy explains the conditions and procedures for requesting returns and refunds for purchases made through https://kaimiloagear.com.
1. Return Eligibility
Please contact us before returning any product so that we can provide return instructions.
To be eligible for a standard return, an item should generally be unused, in its original condition, and returned with its original packaging, accessories, and included components.
Items that have been used, washed, altered, damaged through improper handling, or otherwise affected in a way that materially reduces their resale condition may not qualify for a standard return, except where required by applicable law.
Certain products may be subject to additional return restrictions where permitted by law. Any applicable restrictions will be communicated as appropriate.
2. Return Request Period
Please contact us within 30 days of delivery to request a return.
Your request should include your order number, the product you wish to return, and the reason for the return. If the product is defective or damaged, please include photographs or other relevant information where reasonably available.
We will review the request and provide instructions for eligible returns.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
3. Returns for Quality Issues
If a product arrives damaged, defective, or materially different from its description, please contact us promptly.
After reviewing the issue, we may offer an appropriate remedy, such as a replacement, repair where applicable, or refund, in accordance with applicable law and the circumstances of the order.
For a confirmed qualifying quality issue, we will cover reasonable return shipping costs or provide an appropriate return shipping arrangement.
Please do not send a product back before receiving return instructions from our customer support team.
4. Returns for Non-Quality Reasons
If you wish to return an item because you changed your mind, selected the wrong product, or no longer need the item, you are responsible for the return shipping costs, unless applicable law requires otherwise.
The item must satisfy the applicable return conditions described in this policy.
Original shipping charges and additional costs may be non-refundable where permitted by law. Any applicable deductions or charges will be communicated in accordance with applicable requirements.
5. Non-Returnable Items
Except where required by applicable law or where an item is defective or incorrectly supplied, the following may not qualify for a standard return:
- Items that have been used or are no longer in resalable condition.
- Items damaged through misuse, improper storage, or handling after delivery.
- Items missing essential components or accessories supplied with the original product.
- Items specifically identified as non-returnable before purchase, where such restrictions are lawful.
If you receive a defective, damaged, or incorrect item, contact us so we can review the situation.
6. Refund Processing
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
We generally initiate approved refunds within 3–5 business days after the returned item has been received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If you have not received your refund after the expected processing period, please contact us with your order details.
7. Exchanges
If you need a replacement or wish to exchange a product, contact our customer support team before sending the item back.
Exchange availability depends on stock, product condition, and the circumstances of the request. Where an exchange is unavailable, we may offer another appropriate resolution in accordance with applicable law.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure may apply.
If we cancel an order after payment has been collected, an appropriate refund will be arranged.
9. International Returns
Customers returning products from outside the United States are responsible for contacting us before shipping the return.
For non-quality returns, customers are responsible for return shipping costs and any applicable charges associated with the return, unless otherwise required by law.
For confirmed quality-related returns, we will cover reasonable return shipping costs or provide an appropriate arrangement, subject to applicable law.
10. Contact Us
For return or refund assistance, please contact:
Caleb Kaimiloa Trading LLC
Email: support@kaimiloagear.com
Phone: +1 8083017868
Address: 68-090 Au St Apt 511E, Waialua, HI 96791
Website: https://kaimiloagear.com
Please include your order number in your message to help us process your request efficiently.