This Shipping Policy explains how Caleb Kaimiloa Trading LLC processes and ships orders placed through https://kaimiloagear.com.
We serve customers in the United States and eligible international destinations.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Order processing times may vary depending on product availability, order volume, verification requirements, and holidays. Processing time is separate from transit time.
If an unexpected delay affects your order, we will make reasonable efforts to provide an update using the contact information supplied at checkout.
2. Shipping Destinations
We offer shipping within the United States and to eligible international destinations.
Available destinations depend on product restrictions, carrier coverage, and fulfillment arrangements. The destinations and shipping methods available for your order will be displayed during checkout where supported.
If your destination is not available at checkout, please contact customer support before placing your order.
3. Shipping Methods and Costs
Available shipping methods and applicable shipping charges will be displayed during checkout.
Shipping costs may vary depending on destination, package weight, dimensions, shipping method, and other applicable factors.
Any shipping promotion or free-shipping offer will be subject to the conditions stated in the relevant offer.
4. Estimated Delivery Times
Estimated delivery times, when available, will be displayed during checkout or communicated through order updates.
Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, customs clearance, public holidays, or other circumstances outside our reasonable control.
5. Order Tracking
Where tracking is available, tracking information may be provided by email or through an order update after the shipment has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
If your tracking information does not update for an extended period or you have concerns about your delivery, please contact us with your order number.
6. International Shipping and Customs
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable import charges assessed by the destination country’s authorities.
Customers are responsible for providing a complete and accurate shipping address and any information reasonably required for customs clearance.
Customs processing may affect delivery times.
7. Incorrect Addresses
Please review your shipping details carefully before completing checkout.
If you notice an incorrect address, contact us as soon as possible. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to a carrier.
Additional shipping costs resulting from an address error may be the customer’s responsibility where permitted by law and where applicable.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears to be lost, or arrives damaged, please contact us.
We may work with the relevant carrier to investigate the shipment and determine an appropriate resolution based on the circumstances and applicable law.
For products that arrive damaged or defective, please provide photographs and order details where reasonably available to help us assess the issue.
9. Multiple Shipments
Depending on product availability and fulfillment arrangements, items in one order may be shipped separately.
If an order is divided into multiple shipments, available tracking information may be provided separately for each shipment.
10. Contact Information
For shipping questions or delivery assistance, contact:
Caleb Kaimiloa Trading LLC
Email: support@kaimiloagear.com
Phone: +1 8083017868
Address: 68-090 Au St Apt 511E, Waialua, HI 96791
Website: https://kaimiloagear.com